Feedback Summit 2018: The Expected Thing
At previous Summits, we’ve discussed how feedback is Right Thing, the Smart Thing, the Feasible Thing, and the Powerful Thing to do. This year, we are going to talk about how to make it the Expected Thing to do. What will it take to get to a tipping point where listening to and acting on feedback from the people we seek to serve becomes the new norm for funders, program designers, and services providers?